At Duchess Cleaning Company (“Duchess Cleaning Company,” “we,” “our,” or “us”), protecting your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you visit our website at duchesscleaningco.com or use our services.
1. Information We Collect
When you request a quote, schedule a cleaning, contact us, or use our services, we may collect personal information such as your name, email address, phone number, property address, billing information, and any additional details you choose to provide regarding your cleaning needs.
Payment information is processed securely through trusted third-party payment providers. Duchess Cleaning Company does not store your complete credit or debit card information on our servers.
When you visit our website, we may also automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, and the date and time of your visit. This information helps us improve the functionality and performance of our website.
2. How We Use Your Information
We use the information we collect to provide and improve our services. This includes scheduling and completing cleaning appointments, preparing estimates and invoices, processing payments, sending appointment confirmations and reminders, responding to customer service requests, communicating service updates, maintaining business records, and improving our website and overall customer experience.
3. Information Sharing
Duchess Cleaning Company does not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers who assist us in operating our business, including scheduling software, payment processors, website hosting providers, email providers, and customer communication platforms. These providers are given access only to the information necessary to perform their services and are required to safeguard your information.
4. SMS Communications
If you provide your mobile phone number, you consent to receive text messages from Duchess Cleaning Company regarding appointment scheduling, appointment reminders, estimates, invoices, service updates, and customer support. Message frequency varies, and message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@duchesscleaningco.com or 630-687-9808.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers that support our business operations, such as scheduling software, payment processors, and communication platforms, solely as necessary to provide our services. Text messaging originator opt-in data and consent will not be shared with any third parties.
5. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember visitor preferences, analyze website traffic, and enhance the functionality of our website. You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although no method of electronic storage or transmission is completely secure, we work with reputable service providers and implement appropriate safeguards to protect your information.
7. Data Retention
We retain personal information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, it is securely deleted or anonymized when appropriate.
8. Your Rights
You may request access to the personal information we maintain about you, request corrections to inaccurate information, update your contact information, request deletion of your personal information where permitted by law, or withdraw your consent for future communications. Requests may be submitted using the contact information provided below.
9. Third-Party Websites
Our website may contain links to third-party websites. Duchess Cleaning Company is not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. Any updates will be posted on this page along with the revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
