Frequently Asked Questions

Duchess Cleaning Company provides commercial cleaning, vacant-unit turnover cleaning, post-construction cleaning, and move-in and move-out cleaning throughout Chicagoland and Northwest Indiana.

Our core service areas include Oak Brook, Naperville, Downers Grove, Hinsdale, Alsip, Glen Ellyn, and Chicago in Illinois, as well as Munster, Hammond, Dyer, Highland, St. John, Schererville, and Whiting in Indiana.

No. You do not need to be present while our team completes your cleaning. We coordinate property access and scheduling arrangements before service.

For commercial properties and vacant units, access may be arranged through an authorized property representative, lockbox, designated key, or other approved entry method.

Yes. Duchess Cleaning Company offers recurring commercial cleaning with service frequencies based on each property's operational needs.

Scheduling options may include daily, weekly, biweekly, or customized service arrangements. We work with clients to establish a cleaning scope, service schedule, and access requirements before work begins.

We prioritize scheduling continuity and assign consistent cleaning personnel whenever possible.

Yes. Duchess Cleaning Company uses EPA-registered disinfectants for applicable disinfection services.

Our cleaning procedures are developed around the needs of each facility. When disinfection is included in the agreed scope, products are applied according to their manufacturer instructions, including required contact times.

For medical and dental facilities, we review cleaning requirements and applicable protocols during the initial walkthrough.

Our team arrives with commercial-grade cleaning solutions, microfiber systems, EPA-registered disinfectants when applicable, and appropriate cleaning equipment.

Equipment and supply requirements are established according to the property's cleaning scope. Commercial facilities may receive customized equipment arrangements as outlined in their service agreement.

Any specialized equipment or client-provided supplies should be discussed before the scheduled service.

We begin by understanding the property's layout, condition, intended use, and cleaning requirements.

Commercial cleaning scopes may include offices, shared spaces, restrooms, break rooms, and high-touch surfaces.

Vacant-unit cleaning is organized around the property's condition, maintenance progress, and upcoming move-in schedule. Our team also communicates visible issues that may require the property manager's attention.

Duchess Cleaning Company LLC is a registered cleaning company serving Illinois and Northwest Indiana.

We maintain commercial general liability insurance and can provide a Certificate of Insurance upon request. Bonding and any property-specific insurance requirements can be confirmed before service.

The Duchess Guarantee reflects our commitment to completing the agreed cleaning scope and addressing concerns promptly.

If an area included in your cleaning scope does not meet expectations, please notify us within 48 hours of your appointment. We will arrange a return visit to address qualifying concerns within 48 hours at no additional cost.

We take property care seriously and encourage clients to report any concerns as soon as possible.

If accidental damage occurs, our team will document the incident, review the circumstances, and coordinate the appropriate next steps, including involving our insurance carrier when applicable.

Please report concerns within 48 hours of service so they can be reviewed promptly.

Pricing is based on the property's size, condition, cleaning requirements, service frequency, and estimated labor.

Commercial cleaning estimates also consider restroom fixture counts, high-traffic areas, and any specialized cleaning requirements.

Vacant-unit turnover and post-construction cleaning estimates account for the condition of the property and the agreed scope of work.

We provide a written quote before work begins so expectations and pricing are clear.

Appointments canceled or rescheduled more than 48 hours in advance incur no penalty and receive a full refund when applicable.

Cancellations made between 24 and 48 hours before service are credited to your account for future use.

Cancellations made within 24 hours of the scheduled arrival window are subject to a full, non-refundable charge.

Contracted commercial services may have separate cancellation terms outlined in the service agreement.

Yes. We work with property managers, leasing teams, real estate professionals, and property owners to provide vacant-unit turnover cleaning.

Cleaning scopes are developed around the property's condition and move-in readiness. Services may include kitchens, bathrooms, interior surfaces, floors, and other agreed cleaning areas.

Learn more about our move-in and move-out cleaning services .

Yes. Duchess Cleaning Company provides post-construction cleaning for residential and commercial properties.

The cleaning scope is determined by the project's stage, remaining dust and debris, surface conditions, and occupancy timeline.

We coordinate cleaning with the property's construction or maintenance schedule to establish realistic service dates.

Visit our post-construction cleaning page for more information.

Yes. We regularly coordinate cleaning around maintenance work, contractor schedules, and upcoming move-in dates.

Before scheduling, we confirm access instructions, the cleaning scope, and the property's expected readiness.

If additional construction debris, paint residue, or unfinished maintenance creates work outside the agreed cleaning scope, we communicate those conditions before proceeding with additional services.