Frequently Asked Questions

Frequently Asked Questions
FAQ Icon Getting Started

No. Whether you’re home or away is completely up to you. When booking, you’ll provide entry instructions such as a doorman, lockbox, or hidden key. You’re also welcome to stay during the clean if you prefer. If we’re unable to access the space due to missing or incorrect entry instructions, a lock-out fee may apply.

Yes. Duchess Cleaning Company is fully insured and bonded. We take the trust you place in us seriously. In the unlikely event that something is damaged, please notify us within 48 hours of your appointment by emailing info@duchesscleaningco.com or calling our office.
Yes. We’re happy to clean homes with pets. If your pet may become anxious during the cleaning, we recommend making temporary arrangements for their comfort. You’ll be asked about pets during the booking process so we can plan accordingly.
We bring most of the supplies and equipment needed to clean your space, including EPA-registered disinfectants. We do not provide a vacuum, traditional mop and bucket, step stool, toilet brush, or specialty products such as heavy-duty bathroom cleaners, wood cleaners, bleach, or stainless-steel cleaners unless discussed during your consultation. If you’d like us to use any of these items, please leave them out with instructions.
We bring a travel wet/dry mop for non-carpeted surfaces. If a vacuum is not available, we will not be able to properly clean carpeted areas during the visit.
If something isn’t right, we’ll make it right. If you’re not satisfied with your cleaning, you may request a complimentary re-clean within 48 hours of your original appointment. Re-cleans must be scheduled and completed within 72 hours of the request.
Cancellations made more than 48 hours before your appointment receive a full refund to the payment method on file. Cancellations within 48 hours are credited to your account for future use. Cancellations within 24 hours of the appointment are subject to a full, non-refundable charge.
No. Rescheduling is free as long as the request is made more than 48 hours before your original appointment. Changes within 48 hours are subject to our cancellation policy.
Yes, whenever possible. We’re happy to schedule the same cleaner upon request. Availability may change due to illness, time off, or scheduling conflicts. If that happens, we’ll communicate with you to reschedule or send another trusted team member.
Tipping is always appreciated but never expected. There is no required or suggested amount. Any gesture goes directly to your Home Specialist.
While rare, accidents can happen. If an item is damaged during your service, please contact our office as soon as possible. We’ll work directly with our insurance provider to address the situation and replace the item when applicable.

 

Privacy Policy for Duchess Cleaning CO.

Last Updated: July 2, 2026

At Duchess Cleaning Company (“Duchess Cleaning Company,” “we,” “our,” or “us”), protecting your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you visit our website at duchesscleaningco.com or use our services.

1. Information We Collect

When you request a quote, schedule a cleaning, contact us, or use our services, we may collect personal information such as your name, email address, phone number, property address, billing information, and any additional details you choose to provide regarding your cleaning needs.

Payment information is processed securely through trusted third-party payment providers. Duchess Cleaning Company does not store your complete credit or debit card information on our servers.

When you visit our website, we may also automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, and the date and time of your visit. This information helps us improve the functionality and performance of our website.

2. How We Use Your Information

We use the information we collect to provide and improve our services. This includes scheduling and completing cleaning appointments, preparing estimates and invoices, processing payments, sending appointment confirmations and reminders, responding to customer service requests, communicating service updates, maintaining business records, and improving our website and overall customer experience.

3. Information Sharing

Duchess Cleaning Company does not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers who assist us in operating our business, including scheduling software, payment processors, website hosting providers, email providers, and customer communication platforms. These providers are given access only to the information necessary to perform their services and are required to safeguard your information.

4. SMS Communications

If you provide your mobile phone number, you consent to receive text messages from Duchess Cleaning Company regarding appointment scheduling, appointment reminders, estimates, invoices, service updates, and customer support. Message frequency varies, and message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@duchesscleaningco.com or 630-687-9808.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers that support our business operations, such as scheduling software, payment processors, and communication platforms, solely as necessary to provide our services. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember visitor preferences, analyze website traffic, and enhance the functionality of our website. You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although no method of electronic storage or transmission is completely secure, we work with reputable service providers and implement appropriate safeguards to protect your information.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, it is securely deleted or anonymized when appropriate.

8. Your Rights

You may request access to the personal information we maintain about you, request corrections to inaccurate information, update your contact information, request deletion of your personal information where permitted by law, or withdraw your consent for future communications. Requests may be submitted using the contact information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. Duchess Cleaning Company is not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. Any updates will be posted on this page along with the revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Duchess Cleaning Company

2021 Midway Rd, Oak Brook, IL 60523

Phone: 630-687-9808

Email: info@duchesscleaningco.com

Website: https://duchesscleaningco.com

 

Terms of Service

Last Updated: July 2, 2026

Welcome to Duchess Cleaning Company. By requesting a quote, scheduling services, using our website, or communicating with us by phone, email, or text message, you agree to these Terms of Service. Please read them carefully before using our services.

1. Services

Duchess Cleaning Company provides residential and commercial cleaning services, including standard cleanings, deep cleanings, move-in and move-out cleanings, post-construction cleaning, and recurring maintenance services. The scope of work for each appointment will be outlined in your estimate, quote, invoice, or service agreement.

2. Scheduling and Payments

Appointments are scheduled based on availability. Quotes are valid for the time period specified on the estimate unless otherwise noted. Payment is due according to the terms provided on your invoice or service agreement. Additional services requested outside the original scope of work may result in additional charges.

3. SMS Communications

By providing your mobile phone number, you consent to receive text messages from Duchess Cleaning Company regarding appointment scheduling, appointment reminders, estimates, invoices, service updates, customer support, and other service-related communications.

Message frequency varies depending on your interaction with our business.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications unless you provide new consent.

For assistance, reply HELP or contact us at 630-687-9808 or info@duchesscleaningco.com.

Your consent to receive text messages is not a condition of purchasing any service.

4. Privacy

Your privacy is important to us. Information collected through our website, booking forms, phone calls, emails, or text messages is handled in accordance with our Privacy Policy.

Please review our Privacy Policy at:

https://duchesscleaningco.com/privacy-policy

5. Limitation of Liability

Duchess Cleaning Company will perform services with reasonable care and professionalism. To the fullest extent permitted by law, our liability for any claim arising from our services shall be limited to the amount paid for the specific service giving rise to the claim. We are not responsible for indirect, incidental, or consequential damages except where prohibited by law.

6. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business practices or legal requirements. Updated versions will be posted on this page with a revised “Last Updated” date.

7. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Duchess Cleaning Company

2021 Midway Rd, Oak Brook, IL 60523

Phone: 630-687-9808

Email: info@duchesscleaningco.com

Website: https://duchesscleaningco.com